For the safety of our patients, please refrain from visiting if you are experiencing cold and flu-like or vomiting symptoms.
Patient visiting is by appointment only, please call 0114 236 9911 after 8am. Visiting hours are 10am - 8pm.
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Contact us


Do you have a question or enquiry about St Luke's and our services? Please choose from the options below to find the best way to contact us.


If you would like to contact the Hospice for any immediate enquiries, please call our Reception on 0114 236 9911 so that we can direct your call to the relevant person or team.

Thank you.

Below you’ll find answers to some of the most common questions we receive. Please read through to see if your question has been answered. If not, please find out how else to contact us under 'Anything else?'.

If you have any comments, compliments or feedback about our care at St Luke's or would like to make a formal complaint, please let us know by visiting our feedback page. Your feedback will help us to continuously improve our care for our patients and their families. You can also join our Service Feedback Forum to help us improve our services.

Your feedback will help us to continuously improve our care for our patients and their families.

 

Please note that this inbox is for general enquiries and should not be used for any enquiries relating to urgent patient care or confidential patient information.

For any patient care enquiries, please call our Reception on 0114 236 9911 so that we can direct your call to the relevant person or team.

For general clinical enquiries, please email us at [email protected] and a member of the team will be happy to help. Please note that this inbox is manned during working hours with an average response time of 7 working days.

If you can't seem to find our contact details, here's how you can get in touch. Our Community Specialist Palliative Care team can be contacted 7 days a week, 365 days a year between 9am and 5pm:

  • Patient and Family Helpline: 0114 235 7494
  • Healthcare Professional Helpline: 0114 235 7663

We understand it is sometimes difficult to describe the situation you or a loved one is in. We use voicemail so please leave your name, phone number and a brief message if possible and the team will call you back as soon as they can. Calls left after 4:45pm and overnight will be responded to the next day. 

Patient visiting at the hospice is appointment only. Please call our Reception team on 0114 236 9911.

Please note, patient visiting is between 10am and 8pm.

St Luke's provides support and counselling to carers, families and friends following the loss of a loved one who received care from St Luke’s either in their own home, care home or on our In Patient Centre. We are here to support, to advise when we can, and above all, to listen.

To find out more about our bereavement service and how we can support you, please click here or contact us by phone on 0114 235 7505, by email at [email protected], or by post at Bereavement Service, St Luke's, Little Common Lane, Sheffield, S11 9NE.

We are delighted that our Patient and Family Support services (previously Clifford House and Active Intervention Centre) running from our Ecclesall Road South site and Little Common Lane building have now re-opened.

To contact us and find out more about our services, please click here, email [email protected] or call 0114 235 7650

Thank you so much for wanting to support St Luke's by joining our team of incredible volunteers.

To find out more about how to get involved, our current opportunities, how to apply as well as hear stories from our current volunteers, please click here.

The quickest way to apply is by completing our online application form – just click the button on this page to start.

If you have any questions or you would like any more information about volunteering with us, please contact a member of the Volunteering Team on 0114 235 7639 / 0114 235 7548 or by emailing [email protected].

Thank you so much for wanting to support St Luke's by joining our team of passionate fundraisers. We couldn't do what we do without you.

There are so many ways you can get involved and support St Luke's. From making a donation, to setting up a monthly gift, joining our Lottery, fundraising at work, taking part in one of our events or organising your own event, we are so grateful for your support.

To find out more about all the ways you can get involved, please visit our support us page or contact our friendly team by emailing [email protected] or calling us on 0114 235 7553/ 0114 235 7554

We are delighted you have thought of us for your unwanted furniture. Your donations help fund our patient care.

We offer a free furniture collection service and would be delighted to receive your items. 

Please make sure to read through items we can and can't accept before submitting your request.

If you have furniture items that you would like to donate, please either:

  • Submit a donations collection enquiry by filling in the form on this page
  • Email your contact details, address and a brief description of your furniture items to [email protected]
  • Call our Donation Line on 0114 235 7562 and leave a message about your donation
We'll contact you as soon as possible to find out more about what you would like to donate, and to discuss collection arrangements. Thank you for your support.

 

Thank you for supporting us by shopping in our chain of Retail shops across Sheffield. We are so grateful for all of our customers, donors and volunteers who make all this possible.

To find your nearest shop, their opening hours and how to contact them, please visit our shop finder page.

If you would like to donate items to us, thank you for thinking of us. First, please see our list of items we can and can't accept.

The best way to make a non-furniture donation is by visiting your nearest St Luke's shop during donation times, or by taking your donations to our Donation Centre on Mondays and Fridays between 12pm and 3pm. Please make sure to check our opening hours and times before making your journey to avoid disappointment.

To request a free furniture collection from us, please either:

  • Submit a donations collection enquiry by filling in the form on this page
  • Email your contact details, address and a brief description of your furniture items to [email protected]
  • Call our Donation Line on 0114 235 7562 and leave a message about your donation
  • Please make sure to read through items we can and can't accept before submitting your request
  • Alternatively, you can drop furniture pieces off directly to one of our furniture stores (Chapeltown, City Road and Crookes) but we would request that you give the shop a call first. To contact your nearest furniture shop, please click the links above.

You can also support us by shopping on our online stores. Please visit here to find your next purchase!

If we haven't been able to answer your question and you would still like to get in touch about our shops, please email us at [email protected]

Thank you for continuing to support St Luke's. If you would like to notify us about a change of address, update your contact details or update your communication preferences, please contact us on 0114 235 7557 or email [email protected]

We will never sell or swap your details with other organisations for them to use for their own purposes, and you 

can opt out of communications by contacting us at any time.

If you want to know more about how we look after your data, please see our Privacy Promise & Policy.

 

St Luke's is an organisation that values and adds quality to individuals’ lives. Everyone who works at St Luke's makes a difference. St Luke’s plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Luke’s so special. Thank you for your interest in working with us.

To find all of our current opportunities, please visit our vacancies page.

To find out more about any listed job vacancies or if you have a question about your application, please email [email protected] or call our HR team on 0114 235 7544 / 0114 235 7597.

Firstly, thank you for thinking of St Luke's by leaving a gift in your will. Supporting us in this way can help us to bring comfort to families at the toughest of times; when someone they love is dying.

Naturally, when making your Will you'll want to make sure that those close to you come first, but remembering St Luke’s alongside your family and friends will mean we are here for them too, should they need us. By leaving a gift in your Will, however large or small, you'll be making a real difference and ensuring we’re there for future generations when they need us. Gifts in Wills enable us to continue caring for patients with terminal illnesses, their families and loved ones.

To find out more, please visit our Gift in Will webpage.

If you would like to contact our Marketing and Communications team about a media or press enquiry, please email [email protected]

If you have a story about your experiences with St Luke's services, our care and support for you or a family member that you'd like to share, we'd love to hear from you.

We believe that sharing real stories and personal experiences from people and their loved ones who have experienced St Luke's care, can make a real difference.

Find out more about how to get involved on our Share your story page.


If there is something else that you would like to get in touch about that we haven't been able to answer above, please contact us by emailing [email protected] or fill in our contact form.

Please note that this inbox is for general enquiries and should not be used for any enquiries relating to urgent patient care. This inbox is monitored within working hours and allow up to 7 working days for an email response.

Please check our FAQs above before emailing us and make sure to check your spam folder for our response. Thank you.