We'll communicate with you in an open and friendly way. Over time, you'll get to know us well. You'll get to know especially well everyone who's looking after the person you care for and you can rest assured we are caring for them too. With the consent of your loved one, you'll be able to take part in discussions and choices about their care. We'll also arrange for you to see and speak to medical staff whenever necessary.
If you are currently caring for a St Luke's patient or have a family member or close friend who is a St Luke's patient, you will be able to access our Patient and Family Support services and find out for yourself about the treatments we provide there.
If at any point the person you're caring for becomes an inpatient, you can help look after them while they're in the hospice, if this is what you both want. And because we know that it’s the little things that make all the difference, you’ll be able to maintain as “normal” a life as possible, like bringing your pets into visit, or sitting together as a family and sharing Christmas dinner, or making your favourite food if that is what you would like.
If the person you care for is based entirely at home, we'll make sure you know who from St Luke’s is involved in their care, what their role is, how to contact them and how often you can expect us to be in touch. We will listen, help and support you, no matter how complex or challenging your situation may be.