A panel of NHS experts
have given us a major clean bill of health in a new survey of our patient support and services.
The Patient-Led Assessments
of the Care Environment (PLACE) assessment provides a clear message - directly
from patients - about how environment or services might be enhanced.
Patient assessors visit
centres to explore how their environment supports the provision of clinical
care, assessing such things as privacy and dignity, food, cleanliness and
general building maintenance as well as the extent to which that environment is
able to support the care of those with dementia or with a disability.
A total of 1,107
healthcare establishments across the UK took part in the most recent survey,
with St Luke’s being visited for the first time.
And the results have
now been published, with a 98 per cent rating for cleanliness, 94.51 per cent
for food, 99 per cent for the hospice’s condition and appearance and 89 per
cent for privacy.
The assessors praised
the way our team work was all patient and family focused and of a very
high quality.
It described the
atmosphere as very calm, happy and organised, with the quality of furnishings,
food and rooms feeling more like a hotel.
“Clinical rooms and
communal spaces have been designed with the patients dignity and comfort in
mind and were well maintained and looked after with pride by all the amazing
staff,” the report said.
“It is such a happy
place to have the privilege of visiting - a sense of love and care and thought
goes into the care delivered from the amazing new family room, spa and garden
room.
“Every member of staff
we have come in contact with displays respect, passion and dedication,
displaying great value and leadership.”
Our Patient
Experience Lead Amanda Coddington commented: “We have already been rated
outstanding for the second time by the Care Quality Commission, the independent
regulator of all health and social care services in England, and to now have a
PLACE assessment with such high percentages is even more proof that out
standards of care truly are the best.
“This was the first
time the PLACE assessors had visited St Luke’s but they clearly saw and
understood the levels of dedication that the whole team takes pride in.
“This isn’t just about
medical care - the report looks very closely too at everything from
housekeeping to hospitality and catering to maintenance and the incredibly high
percentage scores must assure all our patients and families.
“As we launch our new
strategy, with the emphasis on caring and being both pioneering and respectful,
this report demonstrates just how much importance is placed on supporting the people
of Sheffield when they need us the most.”